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How long have you been around?
We're a bit of a veteran in the web development industry. We've been around since 2005 and look forward to many, many more years to come serving our clients.
Does the managed website plan include the initial creation or redevelopment of my website?
Yes! The first step in our process is to build our the new website for you or to redevelop an existing website. This gives us a solid starting point to begin measuring traffic, making recommendations, and marketing the website.
How long does it take to build out the initial version of the website?
Typically a project is broken up into 3 phases when it's initially put together (Design, Production, and Programming) Each of these phases takes roughly 3 weeks to complete and in between phases, we work with you on revision rounds to get approvals. Overall a typical website build-out takes about 90 days from start to finish between everything. However, it's very important to note that we can't promise a finite timeline because much of this depends on how quickly we can get approvals, and how many revision rounds we go through with each phase of the project, etc... (essentially things that are outside of our control) We can, however, let you know when to expect the completion of the next piece of the project.
Are your websites mobile compatible?
Yes! Everything we build uses industry standard responsive design techniques and is created with mobile in mind. That means that your website is not only going to work well on desktop computers, but will also work great on laptops, tablets, mobile phones, etc...
Is there a minimum number of months I have to stay on the plan?
All of our plans have a minimum contract term of 12 months because we have huge time investments to initially get a plan going (especially in the early stages). After that 12 month period, the plan is a month-to-month agreement where you could cancel at any time.
What happens to my website if I cancel?
If you decide to cancel the plan, you can either choose to continue hosting with us and we'll drop your plan down to a "hosting only" version. If you'd like to host the website somewhere else, that's also not a problem. We'll provide you with a backup copy of your entire website and you can move it to another host.
How reliable is your hosting?
Our web hosting environment is built directly on top of Google's network and data centers providing incredible speed and unmatched reliability. Our servers are located in multiple data centers around the country, and have many layers of failover and backups. Our data centers are PCI DSS v.31 compliant, SOC 1/2/3 compliant, as well as ISO 27001/27017/27018 compliant.
Am I locked in to any kind of proprietary system?
Not with us! Many other web development companies use proprietary code or systems when developing websites. We use all open-source technologies and platforms and don't lock you into any proprietary setups.
Is the "unlimited website updates" truly unlimited?
Yes! You can request as many updates to the site as you'd like in a given month. The only limiting factor is our time. We schedule and complete each request that comes into our support team based on the importance of the request and a first-come, first-served basis. If you request a ton of updates, we'll complete them, it may just take some time.